At Hotel Crown Vista, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book a stay, or use our services.
1. Information We Collect
We may collect the following information when you interact with us:
- Personal Information: Name, phone number, email address, postal address, and government ID (if required at check-in).
- Booking Details: Date of arrival/departure, number of guests, room preferences, and payment details.
- Website Usage Data: IP address, browser type, device information, and browsing activity on our website.
- Other Information: Feedback, reviews, or inquiries submitted through our website, email, or phone.
2. How We Use Your Information
We use the information collected for purposes including:
- To confirm and manage your hotel reservations.
- To process payments securely.
- To personalize your stay and improve our services.
- To send booking confirmations, updates, or promotional offers (with your consent).
- To comply with legal obligations and ensure guest safety.
3. Sharing of Information
We respect your privacy and do not sell your data. However, your information may be shared with:
- Payment Processors for secure transactions.
- Service Providers (such as booking platforms or IT support) who assist us in running hotel operations.
- Legal Authorities if required by law, regulation, or to protect hotel property and guest safety.
4. Data Protection & Security
We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is 100% secure, so we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and deliver relevant offers. You can manage cookie preferences through your browser settings.
6. Your Rights
As a guest, you have the right to:
- Access, update, or request deletion of your personal data.
- Opt-out of promotional communications at any time.
- Request details on how your data is used.
To exercise your rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites (such as booking platforms). We are not responsible for the privacy practices of these external websites.
8. Changes to This Policy
Hotel Crown Vista may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Hotel Crown Vista
📍 Bheriya Rekha, near Polytechnic College, Mojheli, Katihar, Bihar 854105
📞 98017 20411
📧 info@hotelcrownvista.com